Accessibility For Ontarians With Disabilities
Customer Service Policy

TRIDEL supports the accessibility and inclusiveness of persons with disabilities as set out in the Canadian Charter of Rights and Freedoms, the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

Accessibility standards for Customer Service, for persons with disabilities, have been set by the Ontario Government, and are effective and in force commencing January 1, 2012. New requirements may be added over time. Whenever new or revised standards are developed under the AODA, this policy will be reviewed and updated as necessary to ensure consistency.

The key principles of the TRIDEL policy are: to provide respect, dignity, independence, integration and equal opportunity to persons with disabilities; and to use reasonable efforts to ensure that this policy and its implementation is consistent with these principles.

We believe that whether a person’s disability is apparent or not, everyone should be treated with courtesy, made to feel welcome, and have their need for accommodation respected whenever they interact with a TRIDEL product or service.

To download our Accessible Customer Service Policy Click Here.

Comments on our services, regarding how well our policies and procedures are being met, are welcome and appreciated.

Fax: 416-650-1230 (attn: Accessibility Officer)
Telephone: 416-661-9290x1427

Personal privacy will be respected, and all feedback will be reviewed for possible action that can be taken to improve TRIDEL’S policies, practices, and procedures.  Complaints will be dealt with as soon as reasonably practicable. Feedback/response will endeavor to be in a format that is accessible to the complainant. The feedback process proposes to evaluate the manner in which persons with disabilities are accommodated, including the actions to be taken by TRIDEL when a complaint is received.