Post-Occupancy

We want you to enjoy every aspect of living in your new home and pride ourselves in offering you the best customer service. Your new home is also protected by warranty, so you can enjoy it, worry-free.

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Our Service & Your Warranty

Our team is here to provide ‘Inspired, Committed and Extraordinary’ service to you and your whole community.

Our Service Promise to You. We promise to be prompt, professional and of the highest standard while keeping you informed.

Service Response Times. In-suite service requests are acknowledged within one business day, and will include details on next steps and timing.

  • Immediate Response – In-suite Emergency (e.g., loss of access, power, heat or flood)

  • Up to 1 Week Response – Complete Loss of Performance (e.g., loss of air conditioning or refrigeration)

  • Up to 2 Weeks Response – Loss of Optimal Function or Maintenance Review (e.g., door swing, setting security alarm & thermostat)

  • Up to 4 Weeks Response – Aesthetic or diagnostic where the concern requires additional investigation (e.g., drywall appearance or acoustic)

Your New Home Warranty. With every suite comes a warranty backed by the Tarion Warranty Corporation. Your home’s warranty begins on the occupancy date of your suite and remains with the home even if ownership changes. It covers in-suite workmanship for one year and system performance for two years.

Understand your warranty by exploring Tarion’s Learning Hub

Post-Warranty. All in-suite maintenance and repairs are the homeowner’s responsibility. Your Del Property Management team may organize specific community maintenance programs (e.g., fan coil maintenance) and can refer you to specialists and trades familiar with your home’s features and finishes.

Your Maintenance Responsibilities

There are several easy things that you can do regularly to ensure your home performs optimally for many years to come. Regular maintenance is also essential to help protect your new home investment, including its finishes and features.

Always Here for You

We will always be here to help you along your new home journey with us. If you have any questions during the various phases of your journey, contact C3 – Tridel's Customer Connection Centre.

Email: ask@tridel.com | Phone: 416.661.9394